Customer Service Rep

PHC Corporation of North America; Wood Dale (IL); Hybrid; USD 33,000 - 39,000; Full time

Job summary

PHC Corporation of North America (PHCNA) is seeking a Customer Service Representative to be the voice of the company, assisting customers by phone, email, and chat with orders, questions, and issues.

You will process quotes and orders, manage order entry, delivery coordination, invoicing, and rebate administration, coordinating with warehouse and service teams to ensure accurate and timely fulfillment. A high school diploma or GED is required, with college degree preferred.

Qualifications

• High school diploma or GED required; college degree is required.

Responsibilities

• Process customer and distributor quotes and orders, including entry and invoicing.
• Coordinate shipping, delivery, and order tracking.
• Respond to questions via phone, email, and chat.
• Maintain customer accounts and data in systems.
• Collaborate with warehouse, service, and validation teams.

Skills

Data entry

Customer service

Communication

Education

High school diploma or GED

College degree

Tools

Microsoft Dynamics AX

Job description

Make a Meaningful Impact

PHC Corporation of North America (PHCNA) is dedicated to protecting and advancing life sciences. We are a regional provider of PHCbi laboratory solutions that support some of today's most important advances in healthcare and life sciences, from ultra-low temperature freezers to specialty incubators.

Make a Meaningful Impact

PHC Corporation of North America (PHCNA) is dedicated to protecting and advancing life sciences. We are a regional provider of PHCbi laboratory solutions that support some of today's most important advances in healthcare and life sciences, from ultra-low temperature freezers to specialty incubators. We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools. At PHC NA, you can help make a difference in science and technology worldwide.

Title: Customer Service Representative

Location: Wood Dale, IL

Work Arrangement: Hybrid; onsite Tuesdays and Thursdays

Employment Type: Full-Time

Salary: $26/hr

The Opportunity

As a Customer Service Representative you’ll be the voice of PHCNA, helping customers by phone, email, and chat with orders, questions, and issues. You’ll work with a supportive team that values patience, clear communication, and getting it right for the customer. The primary responsibility of this position will be to process customer and distributor quotes & orders including order entry, order processing, delivery coordination, and invoicing / rebate administration, and other order fulfillment activities as assigned.

How You'll Make An Impact

• Enter orders and quotes in a timely manner and submit order confirmations to customers and PHCNA reps.
• Answer order status / delivery inquiries and tracking information by phone and email.
• Prepare / process international shipping documents
• Review new orders for correct pricing and special instructions.
• Coordinate accessory installations and predelivery services with warehouse, service and validation teams
• Process returns and replacements including freight claim processing activities.
• Gather customer information to add to customer profiles and data bases as part of customer account setup process.
• Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.
• Process credits and debits, rebates and credit card orders.
• Crosstrain with others in the department for consistent customer coverage.

Bring Your Expertise

• High school diploma or GED required, college degree is required.
• Experience in data entry with high accuracy and ability to validate entries; 2 years of data entry experience is preferred.
• Microsoft Dynamics AX experience Highly Desirable
• Experience working with sales reps, distributors and end users preferred

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.