Hybrid Customer Service & Order Specialist

Floworks International Llc; Pflugerville (TX); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Health Savings Account

Descripción de la vacante

SemiTorr Group, Inc. is seeking a Customer Service Representative to manage order processing, inquiries, and data packages across a busy office and warehouse setting. You will coordinate with internal departments, generate inspection reports, and maintain accurate case records while delivering timely updates to customers.

The role combines administrative precision with strong communication in a fast-paced environment. Ability to work independently and handle multiple tasks is essential.

Formación

• High School Diploma or its equivalent
• Good written and verbal/oral communication skills
• Proficiency in common business software (e.g., CSI, Microsoft Office, Adobe)
• Self-driven with a positive attitude and demeanor
• Excellent communication, time management and organizational skills
• Ability to work independently

Responsabilidades

• Responsible for entire order processing including assigning, reviewing, approving, and distributing customer order documents to all departments
• Responds to internal and external inquiries in a timely manner
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
• Reviews and approves the complete order packet with 100% accuracy
• Supports repair department technicians as needed
• Maintains strong working relationships with internal and external customers
• Report & Resolves customer service issues
• Tracks and maintains all cases in the company’s case management system
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary
• Responsible for MaxRecall scans and files
• Various duties assigned by the supervisor

Conocimientos

Communication

Time management

Organization

Independence

Self-motivation

Educación

High School Diploma

Herramientas

CSI

Microsoft Office

Adobe

Descripción del empleo

SemiTorr Group, Inc. is seeking a Customer Service Representative to manage order processing, inquiries, and data packages across a busy office and warehouse setting. You will coordinate with internal departments, generate inspection reports, and maintain accurate case records while delivering timely updates to customers.

The role combines administrative precision with strong communication in a fast-paced environment. Ability to work independently and handle multiple tasks is essential.