Customer Experience & Orders Specialist

FloWorks; Town of Clifton Park (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life & Disability Insurance

401(k) with match

HSAs & FSAs

Supplemental coverage

EAP counseling

Identity Protection

Job summary

SemiTorr Group, Inc. is seeking a Customer Service Representative to manage orders, respond to inquiries, and provide professional support to customers across phone, email, and in-person interactions. The role focuses on accurate data handling and timely resolutions of service issues.

The position emphasizes end-to-end order processing, reporting, and collaboration with internal departments to ensure on-time delivery and customer satisfaction. Office-based with potential warehouse visits.

Qualifications

• Requires High School Diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency with standard business software (CSI, MS Office, Adobe).
• Self-driven with a positive attitude and professional demeanor.
• Excellent communication, time management and organizational abilities.
• Ability to work independently.

Responsibilities

• Process end-to-end customer orders: assign, review, approve and distribute documents to relevant departments.
• Respond to internal and external inquiries promptly.
• Generate Inspection Reports and collect Data Packages from suppliers; verify product and manufacturer details.
• Review and approve complete order packets with high accuracy.
• Assist repair department technicians when needed.
• Maintain strong relationships with customers and internal teams.

Skills

Written communication

Verbal communication

CSI

MS Office

Adobe

Self-driven

Time management

Organizational skills

Independent work

Education

High School Diploma or equivalent

Tools

CSI

MS Office

Adobe

Job description

SemiTorr Group, Inc. is seeking a Customer Service Representative to manage orders, respond to inquiries, and provide professional support to customers across phone, email, and in-person interactions. The role focuses on accurate data handling and timely resolutions of service issues.

The position emphasizes end-to-end order processing, reporting, and collaboration with internal departments to ensure on-time delivery and customer satisfaction. Office-based with potential warehouse visits.