Customer Service Agent

Placements24; Willows (CA); Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive annual salary

Flexible hybrid work arrangement

Employee discounts on our client's产品

Opportunities for skill development

Supportive team environment

Job summary

Placements24 is seeking a Customer Service Agent for a hybrid role in Welkom, South Africa. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high-quality service experience.

Responsibilities include handling calls, emails, and chats, processing orders and returns, updating CRM logs, and escalating complex problems. The role emphasizes empathy, problem solving, and upselling where appropriate, with room for growth within retail.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and active listening.
• Proficiency in basic computer operations and data entry.
• CRM familiarity is a plus.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Provide information about products, services, and policies.
• Resolve complaints and issues in a professional and timely manner.
• Process orders, returns, and exchanges accurately.
• Update CRM logs and customer information.
• Escalate complex problems to supervisors or relevant departments.
• Identify opportunities to upsell or cross-sell.
• Contribute to a positive customer service environment.

Skills

Customer service

Communication

Active listening

Data entry

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a leading retailer in the home goods sector, is seeking an enthusiastic Customer Service Agent to join their team in **Welkom, Free State**. This hybrid position allows for a balance between working from the office and remotely, providing flexibility while maintaining team cohesion. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing an exceptional service experience. The ideal candidate is patient, empathetic, and possesses strong communication skills, with a passion for helping customers. This role is crucial for building and maintaining customer loyalty and enhancing Our client's brand reputation.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues in a professional and timely manner.
• Process orders, returns, and exchanges accurately.
• Update customer information and interaction logs in the CRM system.
• Escalate complex problems to supervisors or relevant departments.
• Offer solutions and alternatives to meet customer needs.
• Contribute to a positive and helpful customer service environment.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to upsell or cross-sell relevant products.

Requirements

• Previous customer service experience is preferred.
• Excellent communication and active listening skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities.
• Familiarity with CRM software is a plus.
• Ability to work effectively both remotely and from the **Welkom, Free State** office.
• High school diploma or equivalent qualification.
• A genuine desire to assist customers and exceed their expectations.

Benefits

• Competitive annual salary.
• Flexible hybrid work arrangement.
• Opportunities for skill development and advancement within the retail sector.
• Supportive team environment with regular feedback.
• Employee discounts on Our client's products.
• Contribution to a well-established and customer-focused company.
• Exposure to various aspects of retail customer service operations.
• Be part of a brand that prioritizes customer satisfaction.