On-Site Customer Support Specialist | Welkom

Placements24; Willows (CA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive hourly wage

Medical aid coverage

Ongoing training and skill development

Paid vacation and sick leave

Employee discounts

Descrizione del lavoro

Placements24 is seeking a proactive Customer Service Representative to join our client’s team in Welkom, Free State. This on-site role focuses on delivering outstanding customer support, answering inquiries, and guiding customers through products and policies.

You will handle orders, resolve issues, and maintain accurate CRM records while collaborating with teammates to ensure a smooth customer journey. A positive attitude and solution-oriented mindset are essential.

Competenze

• Proven experience in a customer service or client support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers, including CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• A positive attitude and a genuine desire to help customers.
• Ability to work effectively both independently and as part of a team.
• Reliable and punctual with a strong work ethic.
• Knowledge of the Welkom, Free State area and its customer base is beneficial.

Mansioni

• Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Process customer orders, requests, and returns efficiently and accurately.
• Resolve customer complaints and issues by investigating problems, identifying solutions, and escalating when necessary.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Build customer rapport and trust by demonstrating empathy and providing personalized service.
• Identify opportunities to improve customer service processes and suggest solutions.
• Collaborate with team members to ensure a seamless customer experience.
• Adhere to all company policies and procedures, including data privacy regulations.
• Contribute to a positive and productive team atmosphere.

Conoscenze

Customer service

Communication skills

CRM software

Formazione

High school diploma

Descrizione del lavoro

Placements24 is seeking a proactive Customer Service Representative to join our client’s team in Welkom, Free State. This on-site role focuses on delivering outstanding customer support, answering inquiries, and guiding customers through products and policies.

You will handle orders, resolve issues, and maintain accurate CRM records while collaborating with teammates to ensure a smooth customer journey. A positive attitude and solution-oriented mindset are essential.