Hybrid Customer Order Specialist — SAP, Health & 401(k)

A. Stucki Company; Houston (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Life insurance

Paid time off

Hybrid schedule

Work-life balance

Job summary

A. Stucki Company in Houston, TX seeks a Customer Support Specialist to manage orders from entry to delivery, serving as a key liaison between internal teams and customers. You will ensure accurate entry, pricing, inventory, and delivery details while maintaining clear communication throughout.

The role demands attention to detail, proactive communication, and the ability to navigate cross-functional collaboration across sales, production, and logistics. Hybrid work is offered.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years in customer service, order management or related role in manufacturing.
• Experience using SAP for orders, inventory, tracking, or shipping.
• Strong communication and ability to follow up with customers and internal teams.
• Experience coordinating with sales, production, shipping and other departments.
• Excellent attention to detail and ability to manage multiple requests in a fast-paced environment.
• Proficiency with Microsoft Office;ERP/SAP experience is a plus.

Responsibilities

• Order processing and management through the ERP system with accuracy.
• Confirm pricing, inventory, delivery schedules, and customer terms.
• Proactive customer communication on status, delays, and updates.
• Identify and resolve order discrepancies and inventory issues.
• Escalate complex issues to the Order Management Manager and collaborate on resolutions.
• Coordinate with Inside Sales, Customer Success, Supply Chain and Logistics.
• Maintain records in the ERP system and ensure compliance with procedures.

Skills

Strong communication

Attention to detail

Multi-tasking

Cross-functional collaboration

Education

High school diploma

Associate degree preferred

Tools

SAP

ERP systems

Excel

Job description

A. Stucki Company in Houston, TX seeks a Customer Support Specialist to manage orders from entry to delivery, serving as a key liaison between internal teams and customers. You will ensure accurate entry, pricing, inventory, and delivery details while maintaining clear communication throughout.

The role demands attention to detail, proactive communication, and the ability to navigate cross-functional collaboration across sales, production, and logistics. Hybrid work is offered.