Hybrid Customer Support & Order Coordinator

A. Stucki Company; Fremont (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Health coverage

401(k) plan

Life insurance

Paid time off

Job summary

A. Stucki Company is seeking a Customer Support Specialist to manage orders from entry to delivery, serving as the liaison between customers and internal teams. The role emphasizes accuracy, proactive communication, and cross-functional collaboration to ensure smooth order fulfillment.

The successful candidate will have 2+ years in customer service or order management within manufacturing, with SAP experience and strong interpersonal skills to support a fast-paced environment.

Qualifications

• 2+ years in customer service, order management, or sales support in manufacturing/industrial environments.
• Experience using SAP for customer orders, inventory, or shipping is required.
• Strong verbal and written communication with internal/external customers.

Responsibilities

• Enter and manage customer orders in the ERP system with accuracy and completeness.
• Confirm pricing, inventory status, delivery schedules, and customer terms.
• Proactively communicate order status, delays, and updates to customers.

Skills

Customer service

Order management

Cross-functional collaboration

Communication

Attention to detail

Proactive follow-up

Education

High school diploma or equivalent

Associate degree in business/supply chain (preferred)

Tools

SAP

Job description

A. Stucki Company is seeking a Customer Support Specialist to manage orders from entry to delivery, serving as the liaison between customers and internal teams. The role emphasizes accuracy, proactive communication, and cross-functional collaboration to ensure smooth order fulfillment.

The successful candidate will have 2+ years in customer service or order management within manufacturing, with SAP experience and strong interpersonal skills to support a fast-paced environment.