Hybrid Customer Order & Supply Chain Coordinator

Storck USA, L.P.; Illinois; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) plan contribution

Health benefits day 1

Hybrid schedule

Paid parental leave

Monthly wellness stipend

PTO 35-45 days

Sabbaticals 5-20 days

Candy perks

Job summary

Storck USA, L.P. is seeking a Customer Supply Chain Coordinator to ensure accurate order processing and exceptional customer service. You will manage high-volume orders, validate SAP data, resolve pricing discrepancies, and coordinate with internal teams to fulfill commitments.

The role emphasizes problem solving, collaboration, and timely communication with customers and stakeholders in a hybrid Chicago-based environment.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• 1-3 years of customer facing supply chain experience in Customer Service/Logistics.
• 1-3 years of experience using an ERP system (SAP preferred).
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Manage all order-to-invoice tasks for assigned high-volume customer portfolio(s).
• Validate customer orders in SAP within one business day of receipt.
• Resolve discrepancies between customer order pricing and system pricing.
• Monitor and resolve errors preventing automated orders from processing.
• Validate system reference tables to reflect accurate customer information.
• Communicate order issues with customers to reach resolution.
• Escalate ongoing issues impacting order fulfillment with appropriate urgency.
• Assist in Month End and Year End Customer Supply Chain tasks.

Skills

Relationship building

Interpersonal communication

Organization & detail-oriented

Team player

Business acumen

Problem solving

Curiosity & resiliency

Education

Bachelor degree or equivalent

1-3 years customer-facing supply chain

1-3 years SAP/ERP experience

Microsoft Office proficiency

Tools

SAP

Microsoft Office Suite

Job description

Storck USA, L.P. is seeking a Customer Supply Chain Coordinator to ensure accurate order processing and exceptional customer service. You will manage high-volume orders, validate SAP data, resolve pricing discrepancies, and coordinate with internal teams to fulfill commitments.

The role emphasizes problem solving, collaboration, and timely communication with customers and stakeholders in a hybrid Chicago-based environment.