Hybrid Order Management & Customer Success Specialist

Infosys BPM Ltd.; Phoenix (AZ); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Infosys BPM Limited is seeking a Process Specialist to own end-to-end customer service and order management. You will resolve inquiries, manage the order lifecycle, and coordinate with internal teams to ensure on-time fulfillment, using SAP and Salesforce.

The role requires 2 years of customer service experience, SAP and Salesforce proficiency, and flexibility for occasional Saturdays. A hybrid work schedule becomes available after six months based on performance.

Qualifications

• 2 years of direct customer service experience required
• SAP (MRP) experience required
• Salesforce experience required

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Ability to participate on camera during Microsoft Teams meetings when requested.
• Hybrid work schedule available after 6 months, based on performance.

Skills

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED Equivalent

Tools

SAP

Salesforce

Job description

Infosys BPM Limited is seeking a Process Specialist to own end-to-end customer service and order management. You will resolve inquiries, manage the order lifecycle, and coordinate with internal teams to ensure on-time fulfillment, using SAP and Salesforce.

The role requires 2 years of customer service experience, SAP and Salesforce proficiency, and flexibility for occasional Saturdays. A hybrid work schedule becomes available after six months based on performance.