Hybrid Customer Experience Associate | Training & Growth

Benjamin Moore & Co.; Northern (KY); Hybrid; USD 2,686,000 - 3,237,000; Full time

Job summary

Benjamin Moore & Co. is seeking a Customer Experience specialist to join our team in a hybrid role in New Jersey. The position focuses on delivering best-in-class service to customers by phone and email, maintaining professionalism, empathy, and a positive attitude across interactions.

Candidates should have a high school diploma, 0–2 years in a contact center, and comfort with Windows/Office 365. Training is provided, with weekend availability and potential overtime as needed.

Qualifications

• Handle a large volume of customer inquiries via phone and email with integrity and professionalism.
• Review and retain Standard Operating Procedures in a fast-paced environment.
• Demonstrates empathy when working with customers and colleagues.
• Flexible schedule availability to accommodate business needs.

Responsibilities

• Process customer orders accurately across multiple data entry models while adhering to deadlines.
• Provide information to customers about orders, deliveries, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and resolve issues.
• Maintain a cheerful demeanor while handling inquiries and building relationships.
• Navigate systems and resources to provide prompt resolution to customer inquiries.
• Prioritize and manage multiple tasks in a high-pressure office environment.
• Embrace change and apply new training to deliver excellent service.

Skills

Customer service

Empathy

Communication

Multitasking

Problem solving

Adaptability

Teamwork

Education

High School Diploma or equivalent

Tools

Windows

Office 365

Internet browsers

Job description

Benjamin Moore & Co. is seeking a Customer Experience specialist to join our team in a hybrid role in New Jersey. The position focuses on delivering best-in-class service to customers by phone and email, maintaining professionalism, empathy, and a positive attitude across interactions.

Candidates should have a high school diploma, 0–2 years in a contact center, and comfort with Windows/Office 365. Training is provided, with weekend availability and potential overtime as needed.