Customer Experience Specialist – Hybrid Insurance Support

Group 1001; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid training

Career development

Hybrid schedule

Healthcare benefits

401K match

Paid time off

Job summary

Group 1001 in the United States is seeking a Customer Service Specialist who will be the first point of contact for clients and strategic partners, delivering accurate and empathetic service and helping strengthen relationships. You will undergo a structured six-week training, learn annuity products and protections, and collaborate across teams to resolve inquiries while maintaining detailed records.

The role offers hybrid in-office days after training, competitive benefits, and opportunities

Qualifications

• Ownership of customer issues with proactive resolution.
• Positive attitude and adaptability in a fast-paced environment.
• Self-driven development and curiosity to learn and improve.
• Coachability and responsiveness to feedback for continuous improvement.
• Teamwork, reliability and professionalism in cross-functional teams.
• Education: degree preferred or equivalent customer service experience.

Responsibilities

• Complete a six-week immersive training program.
• Develop knowledge of annuities, investments, and regulations.
• Respond to customer inquiries using multiple computer systems.
• Document actions and maintain accurate electronic records.
• Meet department standards for call quality, teamwork and ownership.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Relationship building

Education

Associate's or Bachelor's preferred

High school diploma or equivalent

Job description

Group 1001 in the United States is seeking a Customer Service Specialist who will be the first point of contact for clients and strategic partners, delivering accurate and empathetic service and helping strengthen relationships. You will undergo a structured six-week training, learn annuity products and protections, and collaborate across teams to resolve inquiries while maintaining detailed records.

The role offers hybrid in-office days after training, competitive benefits, and opportunities