Hybrid Customer Experience Banker — Financial Concierge

Huntington National Bank; Whitehall (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products while processing transactions accurately.

This role emphasizes exceptional service, collaboration with partners, and adherence to bank policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or related role; may have Bachelor's Degree.
• Bachelor's Degree preferred or required as noted in responsibilities.
• Experience banking or retail sales is a plus.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to all policies, security, risk, and regulatory requirements.
• Perform duties as assigned.

Skills

Customer service

Sales

Banking products

Cash handling

Technology literacy

Education

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to assist walk‑in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products while processing transactions accurately.

This role emphasizes exceptional service, collaboration with partners, and adherence to bank policies.