Hybrid Banking: Customer Experience Banker

0101 The Huntington National Bank; Galion (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services, while processing transactions accurately and balancing daily.

This role emphasizes excellent service, product knowledge, and a disciplined sales approach, with opportunities to refer customers to other bank areas and to engage

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or related role.
• Preferred: 1+ year in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills may be required.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology proficiency

Communication skills

Sales capability

Education

High School Diploma or GED

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services, while processing transactions accurately and balancing daily.

This role emphasizes excellent service, product knowledge, and a disciplined sales approach, with opportunities to refer customers to other bank areas and to engage