Hybrid Customer Experience Banker: Financial Concierge

Huntington Bancshares, Inc.; Kenosha (WI); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. in Kenosha, WI is seeking a Customer Experience Banker Non NMLS who serves as a Financial Concierge for walk-in customers, nurturing consumer and business relationships and advising on deposits and other banking products. You will balance daily transactions and deliver exemplary service.

The role emphasizes proactive relationship-building, familiarity with mobile and online banking, and collaboration with partners to deepen customer connections.

Qualifications

• High School Diploma or GED required; 1+ year customer service or related experience; Bachelor's degree also acceptable.
• Experience in banking, financial services, or goal-driven retail sales preferred.
• Comfort with technology: mobile and online banking platforms.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, relationship management and banking knowledge.
• Perform other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Huntington Bancshares, Inc. in Kenosha, WI is seeking a Customer Experience Banker Non NMLS who serves as a Financial Concierge for walk-in customers, nurturing consumer and business relationships and advising on deposits and other banking products. You will balance daily transactions and deliver exemplary service.

The role emphasizes proactive relationship-building, familiarity with mobile and online banking, and collaboration with partners to deepen customer connections.