Hybrid Customer Experience Banker | Financial Concierge

Huntington National Bank; Austintown Township (OH); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and banking products, while processing transactions accurately and balancing daily with a strong emphasis on exemplary service, compliance, and teamwork in an office setting.

Qualifications

• High School Diploma or GED with minimum 1 year of customer service in an administration, contracting, or similar role, or a Bachelor’s Degree.
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Identifying opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
• Referring customers to other areas of the bank to deepen relationships.
• Adhering to operational, security, risk and regulatory policies.
• Demonstrating sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Banking

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and banking products, while processing transactions accurately and balancing daily with a strong emphasis on exemplary service, compliance, and teamwork in an office setting.