Customer Service Specialist — On-site Growth & Impact

3M; Maplewood (MN); On-site; USD 75,000 - 91,000; Full time

Job summary

3M is hiring a Customer Service Representative in Minnesota, offering on-site collaboration with global teams. You will handle inquiries via phone, email, and chat, ensuring accurate orders, timely delivery, and responsive issue resolution.

You will partner with sales, pricing, and logistics to optimize outcomes and maintain strong customer relationships. The role requires a Bachelor’s degree and at least two years in customer service, with experience in ERP/CRM tools like SAP and Salesforce.

Qualifications

• Bachelor’s degree or higher completed and verified prior to start.
• Two years of experience engaging, servicing or selling to customers.
• Current GBS employee within the Customer Service pillar.

Responsibilities

• Lead customer satisfaction through proactive customer interactions via the phone, email, and chat.
• Proactively respond to inquiries and resolve complex daily issues.
• Process orders accurately and ensure timely delivery.
• Collaborate with sales, pricing, and customers to ensure pricing, product, and order accuracy.
• Coordinate with logistics and supply chain teams to track shipments and update customers.
• Work with AR and disputes to manage returns and exchanges per policy.
• Implement changes and process improvements with internal teams.
• Build strong customer relationships by understanding order patterns and needs.

Skills

Customer service experience

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or higher

Tools

SAP

Salesforce

Job description

3M is hiring a Customer Service Representative in Minnesota, offering on-site collaboration with global teams. You will handle inquiries via phone, email, and chat, ensuring accurate orders, timely delivery, and responsive issue resolution.

You will partner with sales, pricing, and logistics to optimize outcomes and maintain strong customer relationships. The role requires a Bachelor’s degree and at least two years in customer service, with experience in ERP/CRM tools like SAP and Salesforce.