Care Team Support Specialist - Hybrid & Growth

Sedgwick Claims Management Services Ltd; Eden Prairie (MN); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Sedgwick Care Team Representative position in Eden Prairie, MN, combines in-office and remote work in a flexible hybrid model. You will handle calls on multiple client accounts, provide accurate claim information, and guide customers through the claims process with empathy and efficiency.

The role emphasizes excellent communication, multitasking across systems, and the ability to work independently or in a team.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1 year of customer service or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Skills

Communication

MS Office

Typing

Multitasking

Team player

Customer service

Education

High school diploma or GED

Tools

Windows OS

Job description

Sedgwick Care Team Representative position in Eden Prairie, MN, combines in-office and remote work in a flexible hybrid model. You will handle calls on multiple client accounts, provide accurate claim information, and guide customers through the claims process with empathy and efficiency.

The role emphasizes excellent communication, multitasking across systems, and the ability to work independently or in a team.