Hybrid Customer Care & Retention Specialist

Huntington Chamber; Huntington (IN); Ibrido; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

The Huntington Chamber is seeking a proactive Customer Service Representative to field calls and emails, build customer relationships, and educate customers about products to drive retention and growth. The role emphasizes CRM data entry, accurate order processing, and timely issue resolution.

The position offers a hybrid schedule with on-site work in Huntington, Indiana, three days per week, and a focus on delivering friendly, professional service while achieving sales and retention goals.

Competenze

• Minimum 2 years in customer service.
• CRM experience preferred.
• Experience in a call center environment.

Mansioni

• Receive and make customer calls.
• Communicate with customers via phone and email.
• Develop relationships with parishes and dioceses.
• Coordinate with other departments and management.
• Take and write up detailed orders.
• Enter calls, follow-ups, tasks, cases in CRM.
• Meet defined customer service metrics.
• Process/research order requests.
• Resolve issues promptly and follow up as needed.
• Upsell products and services to current customers.
• Pass leads to Sales when appropriate.
• Maintain confidentiality of pricing information.
• Make care calls for retention and yearly goals.

Conoscenze

Customer service

CRM experience

Communication skills

Team player

Organized

Detail oriented

Microsoft Word/Excel

Formazione

High School Diploma or equivalent

Associates degree preferred

Strumenti

CRM software

MS Excel

MS Word

Descrizione del lavoro

The Huntington Chamber is seeking a proactive Customer Service Representative to field calls and emails, build customer relationships, and educate customers about products to drive retention and growth. The role emphasizes CRM data entry, accurate order processing, and timely issue resolution.

The position offers a hybrid schedule with on-site work in Huntington, Indiana, three days per week, and a focus on delivering friendly, professional service while achieving sales and retention goals.