Hybrid Customer Care Specialist (In-Office & Remote)

ITM Marketing, Inc.; Coshocton (OH); Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401(k) eligibility after 6 months

Job summary

A marketing firm in Coshocton, Ohio is hiring Customer Service Representatives to provide exemplary service through multiple communication channels. Representatives will assist customers with inquiries and issues, primarily in-office with some remote flexibility. Required qualifications include a high school diploma and strong customer service skills. Additional perks include comprehensive training, weekly pay, and benefits after 90 days of employment. Bilingual skills and a minimum typing speed of 20 WPM are preferred.

Qualifications

• Customer service experience preferred, not required.
• Ability to speak, read, and write English fluently.
• Typing speed of at least 20 WPM.

Responsibilities

• Provide customer support via telephone, email, and chat.
• Assist customers with inquiries and resolve complaints.
• Navigate multiple computer systems efficiently.

Skills

Customer service skills

Teamwork

Proficiency in basic computer skills

Bilingual skills

Education

High School Diploma or GED

Tools

Salesforce

Windows/PC environment

Job description

A marketing firm in Coshocton, Ohio is hiring Customer Service Representatives to provide exemplary service through multiple communication channels. Representatives will assist customers with inquiries and issues, primarily in-office with some remote flexibility. Required qualifications include a high school diploma and strong customer service skills. Additional perks include comprehensive training, weekly pay, and benefits after 90 days of employment. Bilingual skills and a minimum typing speed of 20 WPM are preferred.