Customer Service Rep in Huntington Beach, CA

Kinetic Personnel Group; Huntington Beach (CA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Kinetic Personnel Group in Huntington Beach, CA is seeking two Customer Service Representatives for a manufacturing company. This role suits candidates with call center experience who excel in fast-paced settings and have strong verbal and written communication skills.

You will handle product inquiries, orders, returns, shipping questions, and warranty concerns, collaborating with production and supply chain to ensure accurate, timely service.

Qualifications

• High school diploma or GED required.
• At least six months of customer service experience.
• Call center experience in a fast-paced environment preferred.
• Excellent verbal communication, grammar, and enunciation skills.
• Strong written communication and professional phone etiquette.
• Proficiency in Microsoft Windows and Microsoft Office applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.

Responsibilities

• Answer incoming customer calls with professional, timely assistance.
• Identify needs, answer product questions, and resolve issues.
• Process orders and returns using an ERP system.
• Provide information on availability, lead times, and shipping options.
• Assist with product options and warranty questions.
• Coordinate with production and supply chain to fulfill requests.
• Maintain accurate order records and data entry.
• Handle multiple requests while maintaining high service levels.
• Follow up on outstanding issues to ensure resolution.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Organization

Teamwork

Punctuality

Problem-solving

Call center experience

Education

High school diploma or GED

Tools

ERP system

Microsoft Office

Job description

Customer Service RepresentativeLocation: Huntington Beach, CA Pay:$21.00 per hour Schedule: Monday–Friday, 8:00 AM–4:45 PM Work Arrangement: Hybrid after successful completion of the 30-day introductory period

Position Overview

We are seeking two Customer Service Representatives to join a manufacturing company in Huntington Beach, CA. This role is ideal for candidates with call center experience who excel in a fast-paced environment and have strong verbal and written communication skills. The Customer Service Representative will assist customers with product inquiries, order processing, returns, shipping questions, and warranty concerns. This position also works closely with internal departments, including production and supply chain, to help ensure customer requests are handled accurately and efficiently.

Key Responsibilities

• Answer incoming customer calls and provide professional, timely assistance.
• Identify customer needs, answer product-related questions, and resolve service issues.
• Process customer orders and returns accurately using an ERP system.
• Provide information regarding product availability, estimated lead times, and shipping options.
• Assist customers with product options, warranty questions, and order-related concerns.
• Coordinate with production, supply chain, and other internal departments to address customer needs.
• Maintain accurate records and ensure order information is entered correctly.
• Manage multiple customer requests while maintaining a high level of service and efficiency.
• Follow up on outstanding issues to ensure timely resolution.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• At least six months of customer service experience.
• Previous call center experience in a fast-paced environment strongly preferred.
• Excellent verbal communication, grammar, and enunciation skills.
• Strong written communication and professional phone etiquette.
• Proficiency in Microsoft Windows and Microsoft Office applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Positive attitude, sound judgment, and a team-oriented mindset.
• Reliable attendance and punctuality.
• Experience in a manufacturing environment or working with an ERP system is a plus.

Compensation and Schedule

Pay:$21.00 per hour Schedule: Monday–Friday, 8:00 AM–4:45 PM Location: Huntington Beach, CA Work Arrangement: Hybrid after successful completion of the 30-day introductory period.