Client Renewal & Support Specialist (Hybrid)

HCSC Group; Richardson (TX); Hybrid; USD 45,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

Health Care Service Corporation (HCSC) is seeking a customer-centric professional to protect and expand existing business by negotiating renewals and selling products and services. You will understand customer needs, provide responsive support, and collaborate with customer group representatives and other client reps to meet retention goals.

The role is a hybrid position requiring three days in the office and two days remote, with a broad benefits package and a compensation range aligned to

Qualifications

• High school diploma or GED required.
• 2 years customer service experience in health care/health insurance or college degree.
• PC proficiency or data entry experience.

Responsibilities

• Negotiate renewals and upsell products/services to existing customers.
• Understand customer needs and provide responsive customer support.
• Interface with customer group representatives or producers; assist other small group client reps.

Skills

Customer service

Communication skills

Analytical thinking

Detail oriented

Independent decision making

Education

High school diploma or GED

College degree

Tools

PC proficiency

Data entry experience

Job description

Health Care Service Corporation (HCSC) is seeking a customer-centric professional to protect and expand existing business by negotiating renewals and selling products and services. You will understand customer needs, provide responsive support, and collaborate with customer group representatives and other client reps to meet retention goals.

The role is a hybrid position requiring three days in the office and two days remote, with a broad benefits package and a compensation range aligned to