Customer Satisfaction Representative

Huntington County Chamber of Commerce; Huntington (IN); Hybrid; USD 20,000 - 29,000; Full time

Job summary

The Huntington Chamber is seeking a proactive Customer Service Representative to field calls and emails, build customer relationships, and educate customers about products to drive retention and growth. The role emphasizes CRM data entry, accurate order processing, and timely issue resolution.

The position offers a hybrid schedule with on-site work in Huntington, Indiana, three days per week, and a focus on delivering friendly, professional service while achieving sales and retention goals.

Qualifications

• Minimum 2 years in customer service.
• CRM experience preferred.
• Experience in a call center environment.

Responsibilities

• Receive and make customer calls.
• Communicate with customers via phone and email.
• Develop relationships with parishes and dioceses.
• Coordinate with other departments and management.
• Take and write up detailed orders.
• Enter calls, follow-ups, tasks, cases in CRM.
• Meet defined customer service metrics.
• Process/research order requests.
• Resolve issues promptly and follow up as needed.
• Upsell products and services to current customers.
• Pass leads to Sales when appropriate.
• Maintain confidentiality of pricing information.
• Make care calls for retention and yearly goals.

Skills

Customer service

CRM experience

Communication skills

Team player

Organized

Detail oriented

Microsoft Word/Excel

Education

High School Diploma or equivalent

Associates degree preferred

Tools

CRM software

MS Excel

MS Word

Job description

The pay for this position is $18.00 an hour.

The position is responsible for fielding incoming customer service calls and emails; as well as make out-going calls as needed. Incumbent must have the ability to build relationships with customers for retention and growth. Incumbent will also up sell to customers to educate customers about products we offer and to increase sales.

Essential Job Functions (*=non-essential tasks):

• Receive and make customer calls
• Communicate friendly and professionally with customers via phone and email.
• Develop good working relationships with the parishes and dioceses
• Develop a good working relationship with other departments and members of the management team
• Ability to take and write up detailed orders
• Use Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunitites
• Meet defined metrics to maintain a high level of customer service
• Process/Research all order requests
• Resolve customer problems or issues in a timely manner and make follow up calls as needed
• Up sell products and services to current customers and assign referral to sales when necessary
• Follow up on all customer leads for current customers and give leads for new accounts to Sales
• Must be able to maintain confidentiality to pricing information
• Make customer care calls for retention and yearly goals
• Other duties as assigned

Requirements:

Experience

• Minimum of 2 years of experience in customer service is preferred
• One to two years using CRM software preferred
• Experience in a call center environment

Education

• High School Degree or equivalent is required
• Associates Degree in a computer related or Organizational field preferred

Skills and abilities:

• Excellent verbal and written communication
• Organized
• Detail oriented
• Friendly
• Team Player
• Proficient with Microsoft Word, Excel, and CRM
• Hybrid: Position will work on-site at the Huntington, Indiana location 3 days per week
• Incumbent will spend the vast majority of their time sitting and working on the computer and telephone

Supervisory Responsibilities:

• none

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)