Hybrid Customer Care Champion

Helen of Troy L P (Texas L P); Chambersburg (Franklin County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Basic Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Paid Charitable Leave

Educational Assistance

Job summary

Helen of Troy in Chambersburg, PA is seeking a Consumer Care Representative to deliver a warm, professional, customer-focused experience. You will handle inbound calls, learn products, document accounts, and collaborate across teams to resolve issues while upholding high service standards.

This role follows a hybrid schedule with in-office days and remote options, requiring strong communication and multitasking skills.

Qualifications

• High School diploma or GED is required.
• 3+ years of Customer Service experience.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Handle inbound customer calls professionally while meeting service expectations.
• Learn new products and educate customers on benefits and solutions.
• Document and update customer accounts accurately.
• Resolve concerns by researching solutions and escalating when needed.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Manage multiple communication channels while maintaining high service levels.

Skills

Excellent phone presence

Active listening

CRM systems

Customer-focused

Multitasking

Shift availability 10:00 AM–7:00 PM

Problem solving

Professionalism

Education

High School diploma or GED

Tools

CRM software

Job description

Helen of Troy in Chambersburg, PA is seeking a Consumer Care Representative to deliver a warm, professional, customer-focused experience. You will handle inbound calls, learn products, document accounts, and collaborate across teams to resolve issues while upholding high service standards.

This role follows a hybrid schedule with in-office days and remote options, requiring strong communication and multitasking skills.