Hybrid CSR – Elevate Customer Experience in Huntington Beach

California Faucets Inc; Huntington Beach (CA); Hybrid; USD 38,000 - 54,000; Full time

Job summary

California Faucets Inc. is seeking a Customer Service Representative to join our Huntington Beach office. This on-site role offers hybrid work with hours from 8:00 a.m.

to 4:45 p.m., Monday through Friday. The CSR will use product knowledge to assist customers and coordinate with internal teams. Responsibilities include handling calls, building relationships, entering orders and returns in the ERP system, and resolving issues related to lead times, design options, shipping, and warranties.

Qualifications

• High school diploma or GED required.
• At least six months of customer service experience.
• Proficiency in Microsoft Windows and all Microsoft Office applications.
• Experience in a manufacturing environment is a plus.
• Fast paste call center experience.

Responsibilities

• Answer customer calls and actively listen to identify their issues.
• Build customer relationships, earning loyalty and trust.
• Enter customer orders and returns in ERP system.
• Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns.
• Perform additional assignments per manager's direction.

Skills

English fluency

Interpersonal skills

Communication

Problem solving

Time management

Multitasking

Attendance

Overtime willingness

Team player

Education

High School Diploma or GED

Tools

ERP system

Microsoft Windows

Microsoft Office

Job description

California Faucets Inc. is seeking a Customer Service Representative to join our Huntington Beach office. This on-site role offers hybrid work with hours from 8:00 a.m.

to 4:45 p.m., Monday through Friday. The CSR will use product knowledge to assist customers and coordinate with internal teams. Responsibilities include handling calls, building relationships, entering orders and returns in the ERP system, and resolving issues related to lead times, design options, shipping, and warranties.