Hybrid CSR Specialist | Quick Resolver & Relationship Builder

Farmer-Focus; Harrisonburg (VA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly payroll

Paid time off and sick leave

Medical coverage (semi-subsidized)

Dental and vision plan options

401(k) with company match

Education reimbursement

Employee assistance programs (EAP)

Learning and development programs

Job summary

Farmer Focus is seeking a Customer Service Representative to support day-to-day operations, enter orders, and respond to customer needs. The role focuses on building strong relationships through professional communication and accurate maintenance of customer data.

The position is full-time, hybrid in The Hub, with compensation in the $55,000 to $65,000 range and a comprehensive benefits package. The company emphasizes growth, learning opportunities, and a customer-first culture.

Qualifications

• Excellent communication with customers and internal teams.
• Strong problem-solving and troubleshooting skills.
• Ability to learn and use company systems and tools.

Responsibilities

• Enter customer orders accurately and timely into company systems.
• Respond to customer needs via phone, email and other channels.
• Maintain and update customer account details for accuracy.
• Build and maintain strong customer relationships through responsive service.
• Resolve issues by troubleshooting and identifying practical solutions.
• Escalate complex concerns to appropriate internal teams.

Skills

Strong communication

Problem-solving

Technical aptitude

Multitasking

Customer-centric

Dependability

Tools

Company systems

Documentation tools

Spreadsheets

Job description

Farmer Focus is seeking a Customer Service Representative to support day-to-day operations, enter orders, and respond to customer needs. The role focuses on building strong relationships through professional communication and accurate maintenance of customer data.

The position is full-time, hybrid in The Hub, with compensation in the $55,000 to $65,000 range and a comprehensive benefits package. The company emphasizes growth, learning opportunities, and a customer-first culture.