Hybrid Customer Service Specialist

Shenandoah Valley Organic, LLC; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with company match

Education reimbursement

Career growth programs

Job summary

Farmer Focus is seeking a Customer Service Representative to support day-to-day operations by entering orders, answering inquiries, and maintaining customer records from our hybrid The Hub office. You will be the main contact via phone and email, troubleshoot issues, escalate when needed, and help build strong relationships while contributing to a team-focused environment.

Integral to the Customer Service department, this role emphasizes accuracy, responsiveness, and collaboration with internal

Qualifications

• Excellent communication with customers and internal teams.
• Strong problem-solving and troubleshooting abilities.
• Technical ability to learn company systems and spreadsheets.
• Organized, dependable with attention to detail.

Responsibilities

• Enter customer orders accurately into company systems.
• Respond to customer needs via phone, email, and channels.
• Maintain and update customer account details.
• Build strong customer relationships with responsive service.
• Troubleshoot issues and identify practical solutions.
• Escalate complex complaints to the right teams.
• Maintain customer records and documentation.
• Coordinate with internal teams to ensure follow-through.

Skills

Communication

Problem-solving

Technical skills

Multi-tasking

Customer-focused

Job description

Farmer Focus is seeking a Customer Service Representative to support day-to-day operations by entering orders, answering inquiries, and maintaining customer records from our hybrid The Hub office. You will be the main contact via phone and email, troubleshoot issues, escalate when needed, and help build strong relationships while contributing to a team-focused environment.

Integral to the Customer Service department, this role emphasizes accuracy, responsiveness, and collaboration with internal