Customer Service Representative

Shenandoah Valley Organic, LLC; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with company match

Education reimbursement

Career growth programs

Job summary

Farmer Focus is seeking a Customer Service Representative to support day-to-day operations by entering orders, answering inquiries, and maintaining customer records from our hybrid The Hub office. You will be the main contact via phone and email, troubleshoot issues, escalate when needed, and help build strong relationships while contributing to a team-focused environment.

Integral to the Customer Service department, this role emphasizes accuracy, responsiveness, and collaboration with internal

Qualifications

• Excellent communication with customers and internal teams.
• Strong problem-solving and troubleshooting abilities.
• Technical ability to learn company systems and spreadsheets.
• Organized, dependable with attention to detail.

Responsibilities

• Enter customer orders accurately into company systems.
• Respond to customer needs via phone, email, and channels.
• Maintain and update customer account details.
• Build strong customer relationships with responsive service.
• Troubleshoot issues and identify practical solutions.
• Escalate complex complaints to the right teams.
• Maintain customer records and documentation.
• Coordinate with internal teams to ensure follow-through.

Skills

Communication

Problem-solving

Technical skills

Multi-tasking

Customer-focused

Job description

Customer Service Representative Job Description

Job Title: Customer Service Representative - CSR

Department: Customer Service

Reports To: Customer Service Manager

FLSA Status: Exempt

Location: The Hub

Work Arrangement: Hybrid

Shift / Schedule: 1st shift

Travel Requirements: Minimal travel as needed

Employment Type: Full-time

Role Overview / Purpose and Scope

The Customer Service Representative supports day-to-day customer service operations by entering orders, responding to customer needs, maintaining accurate customer account information, and building strong customer relationships.

This role serves as a key point of contact for customers through phone and email communication and helps resolve issues by troubleshooting concerns, escalating complaints when needed, and identifying timely solutions.

Key Responsibilities

• Enter customer orders accurately and timely into company systems.
• Respond to customer needs through phone calls, emails, and other communication channels.
• Maintain and update customer account details to ensure information is complete and accurate.
• Build and maintain strong customer relationships through professional and responsive service.
• Resolve customer issues by troubleshooting problems, researching concerns, and identifying practical solutions.
• Escalate customer complaints or complex concerns to the appropriate internal team members when needed.
• Maintain customer documentation, records, and spreadsheets accurately and consistently.
• Communicate effectively with internal teams to support customer needs and ensure follow-through.

Compensation

$55,000 - $65,000

Benefits

• Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs. All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time.

Qualifications

• Strong communication skills with the ability to interact professionally with customers and internal team members.
• Strong problem-solving skills and the ability to troubleshoot customer concerns effectively.
• Technical ability and knowledge to learn and use company systems, documentation tools, and spreadsheets.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Customer-focused mindset with a commitment to maintaining positive customer relationships.
• Organized, dependable, and able to follow through on assigned responsibilities.
• New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment.
• The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.

Work Environment, Physical Demands, and Travel

The Customer Service Representative works in an office-based customer service environment and regularly uses phones, email, spreadsheets, and company systems to support customer needs. Minimal travel may be required as needed. This position does not have an application deadline. Farmer Focus will recruit until the role is filled.

About Farmer Focus

About Farmer Focus Farmer Focus exists to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.

EOE, including disability/vets Farmer Focus is a company dedicated to people, the farmers who grow for us and our team members who work in our state-of-the-art facilities. Whether a general laborer on our breast debone line or an executive, we are committed to creating a workplace that values all our people and offers everyone a chance to grow and thrive. We operate from our Farmer Focus CARES values: Community, Accountability, Respect, Excellence, and Stewardship. We plan our work schedules to avoid most Saturday work. We do not run production on Sundays. Join us in our mission to protect generational family farms. We look forward to working with you!

Farmer Focus es una empresa dedicada a las personas, los granjeros que crían para nosotros y a los miembros del equipo que trabajan en nuestras instalaciones con tecnología de última generación. Ya sea usted un trabajador general de nuestra línea de pechuga o un ejecutivo, estamos comprometidos a crear un lugar de trabajo que valore a nuestra gente y ofrezca a todos la oportunidad de crecer y prosperar. Operamos en base a nuestros valores Farmer Focus CARES: Comunidad, Responsabilidad, Respeto, Excelencia y Mayordomía. Mayormente planificamos nuestros horarios evitando trabajar los sábados. No realizamos producción los domingos. Únase a nosotros en nuestra misión de proteger las granjas familiares generacionales. ¡Esperamos trabajar con usted!