Hybrid Customer Care Specialist - Digital Banking

Horizon Farm Credit; United States; Hybrid; USD 42,600 - 50,000; Full time

Benefits offered by this job

Medical insurance with dental and vision care options

401(k) with employer matching

Paid time off

Tuition reimbursement

Leadership development opportunities

Job summary

Horizon Farm Credit is seeking a Customer Care Specialist to join their customer-focused team. In this role, you’ll be the first point of contact for customers, assisting with inquiries and processing service requests. The ideal candidate should possess strong communication and organizational skills, and have prior experience in a customer service environment.

This position offers competitive compensation, medical benefits, retirement plans, and opportunities for career development. You'll enjoy a collaborative work environment with flexible hours.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle multiple projects and prioritize tasks.

Responsibilities

• Serve as first point of contact for customers via phone and email.
• Processing service requests and supporting digital banking users.
• Complete administrative duties to support daily operations.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Customer service experience

Education

2-5+ years of customer service experience

Job description

Horizon Farm Credit is seeking a Customer Care Specialist to join their customer-focused team. In this role, you’ll be the first point of contact for customers, assisting with inquiries and processing service requests. The ideal candidate should possess strong communication and organizational skills, and have prior experience in a customer service environment.

This position offers competitive compensation, medical benefits, retirement plans, and opportunities for career development. You'll enjoy a collaborative work environment with flexible hours.