Customer Service Representative

farmerfocus; Harrisonburg (VA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly payroll

PTO & sick leave

Semi-subsidized medical coverage

Dental and vision plans

401(k) with company match

Education reimbursement

EAP

Learning and growth programs

Job summary

Farmer Focus is seeking a Customer Service Representative to support day-to-day customer service operations. You will enter orders, respond to inquiries, and maintain accurate customer accounts while building strong relationships.

This role communicates with customers by phone and email and may troubleshoot issues and escalate when needed. The position offers hybrid work, full-time employment, and competitive benefits.

Qualifications

• Strong communication with customers and internal teams.
• Solid problem-solving and troubleshooting abilities.
• Tech-savvy with ability to learn company systems and spreadsheets.
• Ability to manage multiple priorities and stay accurate.
• Customer-focused mindset and relationship-building.
• Reliable, organized, and dependable in responsibilities.

Responsibilities

• Enter customer orders accurately into systems.
• Respond to inquiries via phone, email, and channels.
• Maintain and update customer accounts for accuracy.
• Build and maintain strong customer relationships.
• Troubleshoot issues and identify practical solutions.
• Escalate complex issues to the right team when needed.
• Maintain documentation, records, and spreadsheets.

Skills

Communication skills

Problem-solving

Technical proficiency

multitasking

Customer-focused

Organized

Job description

Customer Service Representative Job Description

Job Title: Customer Service Representative - CSR

Department: Customer Service

Reports To: Customer Service Manager

FLSA Status: Exempt

Location: The Hub

Work Arrangement: Hybrid

Shift / Schedule: 1 st shift

Travel Requirements: Minimal travel as needed

Employment Type: Full-time

Role Overview / Purpose and Scope

The Customer Service Representative supports day‑to‑day customer service operations by entering orders, responding to customer needs, maintaining accurate customer account information, and building strong customer relationships. This role serves as a key point of contact for customers through phone and email communication and helps resolve issues by troubleshooting concerns, escalating complaints when needed, and identifying timely solutions.

Key Responsibilities

• Enter customer orders accurately and timely into company systems.
• Respond to customer needs through phone calls, emails, and other communication channels.
• Maintain and update customer account details to ensure information is complete and accurate.
• Build and maintain strong customer relationships through professional and responsive service.
• Resolve customer issues by troubleshooting problems, researching concerns, and identifying practical solutions.
• Escalate customer complaints or complex concerns to the appropriate internal team members when needed.
• Maintain customer documentation, records, and spreadsheets accurately and consistently.
• Communicate effectively with internal teams to support customer needs and ensure follow‑through.

Compensation : $55,000 - $65,000

Benefits

• weekly payroll,
• paid time off and sick leave,
• semi -subsidized medical coverage,
• dental and vision plan options,
• a 401(k) plan with company match ,
• education reimbursement opportunities,
• employee assistance programs (EAP),
• internal learning, development, and career growth programs.

All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time.

Qualifications

• Strong communication skills with the ability to interact professionally with customers and internal team members.
• Strong problem-solving skills and the ability to troubleshoot customer concerns effectively.
• Technical ability and knowledge to learn and use company systems, documentation tools, and spreadsheets.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Customer-focused mindset with a commitment to maintaining positive customer relationships.
• Organized, dependable, and able to follow through on assigned responsibilities.

New team members must be able to pass a drug, alcohol and background screening post‑offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibili ty be documented for all new employees by the end of their third day of work.

Work Environment, Physical Demands, and Travel

The Customer Service Representative works in an office‑based customer service environment and regularly uses phones, email, spreadsheets, and company systems to support customer needs. Minimal travel may be required as needed.

This position does not have an application deadline. Farmer Focus will recruit until the role is filled.

About Farmer Focus

Farmer Focus exists to promote and protect generational family farms by shifting farm‑level decision‑making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is grounded in servant leadership and guided by our CARES values: Community, Accountability, Respect, Excellence, and Stewardship. Our top priorities are people, safety, and quality. At Farmer Focus, our vision is to disrupt the status quo by creating bold opportunities for people who demand more and deserve better.

EOE, including disability/vets