Hybrid Customer Support Specialist

farmerfocus; Harrisonburg (VA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly payroll

PTO & sick leave

Semi-subsidized medical coverage

Dental and vision plans

401(k) with company match

Education reimbursement

EAP

Learning and growth programs

Job summary

Farmer Focus is seeking a Customer Service Representative to support day-to-day customer service operations. You will enter orders, respond to inquiries, and maintain accurate customer accounts while building strong relationships.

This role communicates with customers by phone and email and may troubleshoot issues and escalate when needed. The position offers hybrid work, full-time employment, and competitive benefits.

Qualifications

• Strong communication with customers and internal teams.
• Solid problem-solving and troubleshooting abilities.
• Tech-savvy with ability to learn company systems and spreadsheets.
• Ability to manage multiple priorities and stay accurate.
• Customer-focused mindset and relationship-building.
• Reliable, organized, and dependable in responsibilities.

Responsibilities

• Enter customer orders accurately into systems.
• Respond to inquiries via phone, email, and channels.
• Maintain and update customer accounts for accuracy.
• Build and maintain strong customer relationships.
• Troubleshoot issues and identify practical solutions.
• Escalate complex issues to the right team when needed.
• Maintain documentation, records, and spreadsheets.

Skills

Communication skills

Problem-solving

Technical proficiency

multitasking

Customer-focused

Organized

Job description

Farmer Focus is seeking a Customer Service Representative to support day-to-day customer service operations. You will enter orders, respond to inquiries, and maintain accurate customer accounts while building strong relationships.

This role communicates with customers by phone and email and may troubleshoot issues and escalate when needed. The position offers hybrid work, full-time employment, and competitive benefits.