Hybrid CSR: Precise Order Entry & Customer Support

TEKsystems; Lake Oswego (OR); Hybrid; USD 34,000 - 45,000; Full time

Job summary

TEKsystems in Lake Oswego, OR is seeking a Customer Service Representative to support customers and the Inside Sales team. You will review orders, update stakeholders via email, and occasionally speak with customers by phone. This role emphasizes accuracy and SAP data entry to ensure timely order processing.

The position is hybrid, requires 5+ years in customer data and strong communication, and involves quoting, order entry, and collaboration with cross-functional teams.

Qualifications

• 5+ years of customer data experience in Customer Service, Sales, or a related field.
• Proficient in SAP Business One for quoting and sales order entry.
• Strong MS Office skills and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone and email.
• Enter sales orders accurately in SAP and manage related documentation.
• Prepare quotes and manage customer documentation and CRM notes.
• Document customer complaints and update internal systems.
• Support Sales team and coordinate with internal departments to ensure timely order processing.

Skills

Communication

Customer service

Attention to detail

Microsoft Office

Multitasking

Team collaboration

Process adherence

Tools

SAP Business One

Job description

TEKsystems in Lake Oswego, OR is seeking a Customer Service Representative to support customers and the Inside Sales team. You will review orders, update stakeholders via email, and occasionally speak with customers by phone. This role emphasizes accuracy and SAP data entry to ensure timely order processing.

The position is hybrid, requires 5+ years in customer data and strong communication, and involves quoting, order entry, and collaboration with cross-functional teams.