Hybrid Data Entry & Customer Service Specialist

Foh,-In; Miami (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Benefits package

401(k) plan

Paid time off

Volunteer time off

Job summary

FOH is seeking a Data Entry Customer Service Specialist for a hybrid role in Miami, FL. This position supports SAP-based order processing, customer inquiries, and cross-functional coordination with Sales and Operations.

Responsibilities include handling high email volume, managing order lifecycles, and ensuring accurate data entry while maintaining excellent customer service. Eligible for a hybrid schedule with partial remote work.

Qualifications

• 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Prior experience communicating with customers via e-mail, highly desired
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred

Responsibilities

• Process orders and integrate with SAP Business One, ensuring accurate pricing, inventory, and shipping timelines
• Respond to inquiries, manage high volume email correspondence, and provide issue resolution
• Coordinate with Sales, Operations, Warehouse, Logistics, and Finance for seamless order fulfillment
• Support custom orders, samples, launches, VIP requests, and reporting on open orders

Skills

Customer service

Email communication

Time management

Communication skills

Tools

SAP Business One

Microsoft Excel

Outlook

Job description

FOH is seeking a Data Entry Customer Service Specialist for a hybrid role in Miami, FL. This position supports SAP-based order processing, customer inquiries, and cross-functional coordination with Sales and Operations.

Responsibilities include handling high email volume, managing order lifecycles, and ensuring accurate data entry while maintaining excellent customer service. Eligible for a hybrid schedule with partial remote work.