E Commerce CSR/Order Entry

Ultimate Staffing Services; Orange (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Ultimate Staffing Services is seeking an E Commerce CSR/Order Entry specialist in Orange, California. The role focuses on accurate order entry, responsive customer support, and collaboration with sales and operations to ensure smooth B2B transactions.

You will use ERP/CRM systems such as Microsoft Dynamics and Business Central to process orders, answer inquiries, and manage tickets across channels. The position offers hourly pay of $23–$25 and requires 1–3 years in customer service in a B2B

Qualifications

• 1-3 years of B2B customer service or account support experience.
• Experience with ERP/CRM systems (Microsoft Dynamics, Business Central) is highly desirable.
• Familiarity with phone systems and ticketing/email management tools.
• Strong communication skills (verbal and written).
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving mindset with a focus on customer satisfaction.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

Responsibilities

• Accurately enter and process customer orders in ERP systems.
• Handle inbound and outbound calls using phone systems.
• Respond promptly and professionally to customer emails and support tickets.
• Manage and prioritize requests through email ticketing platforms.
• Resolve customer issues efficiently, ensuring timely follow-up and closure.
• Collaborate with internal teams (sales, operations, logistics, finance) to address customer needs.
• Provide product, order status, and account information to customers.
• Identify opportunities to improve processes and enhance customer satisfaction.

Skills

Communication

Organizational skills

Multitasking

Customer service

Problem-solving

Time management

Tools

Microsoft Dynamics

Business Central

Job description

E Commerce CSR/Order Entry (JN -092026-431035) Orange, California

Salary: USD23 - USD25 per hour

Title: Account Representative - Customer Service (B2B)
Position Summary:
We are seeking a detail-oriented and customer-focused Account Representative to support our B2B operations. In this role, you will serve as a key point of contact for our customers and end users, managing order entry, responding to inquiries, and resolving issues across multiple communication channels. You will leverage ERP and CRM systems, including Microsoft Dynamics and Business Central, along with phone and ticketing platforms, to deliver seamless, world-class customer experience.

Key Responsibilities:

• Accurately enter and process customer orders in ERP systems
• Handle inbound and outbound calls using phone systems
• Respond promptly and professionally to customer emails and support tickets
• Manage and prioritize requests through email ticketing platforms
• Resolve customer issues efficiently, ensuring timely follow-up and closure
• Collaborate with internal teams (sales, operations, logistics, finance) to address customer needs
• Provide product, order status, and account information to customers
• Identify opportunities to improve processes and enhance customer satisfaction

Qualifications:

• 1-3 years of customer service or account support experience in a B2B environment preferred
• Experience with ERP/CRM systems (Microsoft Dynamics, Business Central, or similar) is highly desirable
• Familiarity with phone systems and ticketing/email management tools
• Strong communication skills (verbal and written)
• Excellent organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset with a focus on customer satisfaction
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)

Core Competencies:

• Customer-first mindset with a commitment to delivering exceptional service
• Strong interpersonal skills and professionalism
• Adaptability and ability to learn new systems quickly
• Accountability and follow-through on tasks and customer commitments
• Team collaboration and cross-functional communication