Customer Service Manager - Hybrid, Growth Path

Egreenservices; Plymouth (MN); Hybrid; USD 105,000 - 157,000; Full time

Benefits offered by this job

Hybrid schedule

Personalized development plan tailored

Job summary

Public Service Institute in Plymouth, MN seeks a Customer Service Manager who treats objections as clues and expands reach over time. The role offers a generous salary range and a hybrid work schedule designed to support development in sales marketing.

The position emphasizes building relationships with local prospects, routing high-priority Plymouth leads, and maintaining consistent messaging across channels.

Qualifications

• Experience in sales/marketing roles, preferably in MN.
• Understanding of customer lifecycle and lead routing processes.
• Ability to turn churned accounts into win-back opportunities.

Responsibilities

• Read intent data and route Plymouth hot leads first.
• Qualify inbound leads and move them through the funnel efficiently.
• Turn churned logos into win-back targets with a plan.
• Monitor competitor pricing across MN to position offerings.
• Build and nurture relationships with prospects in the Plymouth, MN market.
• Set a weekly cadence to keep reps accountable.
• Keep messaging consistent from Plymouth billboards to DMs.

Skills

Lead qualification

Lead routing

Churn management

MN market knowledge

Communication

Growth mindset

Curiosity about customers

Job description

Public Service Institute in Plymouth, MN seeks a Customer Service Manager who treats objections as clues and expands reach over time. The role offers a generous salary range and a hybrid work schedule designed to support development in sales marketing.

The position emphasizes building relationships with local prospects, routing high-priority Plymouth leads, and maintaining consistent messaging across channels.