Customer Service Representative II

ManpowerGroup; Saint Paul (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Contract-to-hire opportunity

Hybrid schedule

Structured training timeline

Remote option after training

Job summary

ManpowerGroup is seeking a Customer Service Representative II in Arden Hills, MN to support customer communications and sales, acting as the main contact from first call to final page resolution.

The role includes triaging calls, routing requests to the sales force, and maintaining quality standards. It offers a contract-to-hire path, partial onsite work with potential remote options after training, and a structured training plan.

Qualifications

• HS Diploma or GED required.
• 1 year with an Associate in Arts degree or equivalent combination of education and work experience.
• Experience using Microsoft Teams and Outlook.
• Ability to handle high call volume while staying organized, accurate and professional.
• Strong communication skills and attention to procedure when triaging and routing requests.

Responsibilities

• Triage and respond to external customer and sales rep calls.
• Send messages from internal and external customers to the sales force using pagers, cell phones, home phones, and other approved methods
• Escalate and close pages via backups when required
• Maintain a professional presence in all situations by asking and providing information according to established procedures
• Support Quality Systems duties by building quality into daily work and maintaining compliance with all quality requirements

Skills

Microsoft Teams

Outlook

Communication

Call handling

Education

HS Diploma/GED

1 year with an associate in arts/degree

Tools

Microsoft Teams

Outlook

Job description

Our client is seeking a Customer Service Representative II to join their team. As a Customer Service Representative II, you will be part of the customer communications and sales support function, helping connect external customers and the sales force to the right personnel. From the first call to the final page resolution, you'll be the calm, reliable point of contact that keeps communication moving and supports outcomes that matter.

Job Title: Customer Service Representative II

Location: Arden Hills, MN

Pay Range: $21

What's the Job?

• Triage and respond to external customer and sales rep calls.

• Send messages from internal and external customers to the sales force using pagers, cell phones, home phones, and other approved methods

• Escalate and close pages via backups when required

• Maintain a professional presence in all situations by asking and providing information according to established procedures

• Support Quality Systems duties by building quality into daily work and maintaining compliance with all quality requirements

What's Needed?

• HS Diploma/GED Diploma required

• 1 year with an associate in arts degree/diploma, or an equivalent combination of education and work experience

• Experience using Microsoft Teams and Outlook

• Ability to handle high call volume while staying organized, accurate, and professional

• Strong communication skills and attention to procedure when triaging and routing requests

What's in it for me?

• Contract-to-hire opportunity for the right individual, with review at or after 6-9 months.

• Hybrid schedule: 3 days onsite/AH, with remote full-time possible if training start time is at 12pm or later

• Structured training timeline: first 4 weeks hybrid (M-F 8am-4:30pm), then 3 weeks virtual (12p-8p)

• After training completion (estimated 3-4 months), permanent shift is Tuesday-Saturday (estimated hours could be 9a-5p)

• Growth opportunities in other departments

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.