Hybrid CSR I - Water Service Advocate (Remote)

H2O America; Clinton (CT); Hybrid; USD 33.000 - 53.000; Vollzeit

Zusammenfassung

Connecticut Water Company in Clinton, CT is hiring a Customer Service Representative 1 to handle inbound calls, interpret customer records, and resolve concerns in a professional, efficient manner. The hybrid role allows remote work part of the week depending on function and business needs.

The position emphasizes excellent customer service, accurate data entry, and adherence to safety and company rules. Salary is hourly, with a structured compensation range and standard benefits.

Qualifikationen

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Must be fully proficient at intermediate level or above in MS Office Outlook.
• Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
• Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
• Thorough knowledge of Company rules and regulations preferred.
• Excellent interpersonal and communication skills required.
• Strong organizational skills.

Aufgaben

• Provide excellent customer service by answering customer calls through the call center.
• Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
• Utilize Customer Information System to access data and/or generate reports.
• Connecticut Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Additional responsibilities as assigned.

Kenntnisse

Customer service

Data entry

Communication

Organizational skills

MS Office Outlook

Ausbildung

High school diploma or equivalent

Tools

CIS

JD Edwards

Jobbeschreibung

Connecticut Water Company in Clinton, CT is hiring a Customer Service Representative 1 to handle inbound calls, interpret customer records, and resolve concerns in a professional, efficient manner. The hybrid role allows remote work part of the week depending on function and business needs.

The position emphasizes excellent customer service, accurate data entry, and adherence to safety and company rules. Salary is hourly, with a structured compensation range and standard benefits.