Senior Customer Service Advisor - Billing & Water Support (Hybrid)

Aquarion Water Company; Monroe (CT); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid schedule after probation

Benefit-eligible position

Equal opportunity employer

Job summary

Aquarion Water Company is seeking a customer service professional for our Customer Service Department in Connecticut. The role requires exceptional customer relations, communications, and problem-solving abilities, with 5+ years in a call center preferred and SAP experience highly valued.

The position offers a 9:00 AM–5:30 PM schedule with potential hybrid work after 3 months; on-site attendance may be required at times.

Qualifications

• Minimum five years in a call center environment preferred.
• Bi-lingual a plus.

Responsibilities

• Handle 50–100 customer calls per day in a reactive setting.
• Respond to inquiries via phone, email, and chat and document in SAP.
• Process address changes, transfers, foreclosures, and other account updates.
• Assist with billing questions, credits, refunds, and payment arrangements.
• Coordinate with field services or meter reading as needed.
• Draft letters and emails using Outlook and Word.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

SAP

Job description

Aquarion Water Company is seeking a customer service professional for our Customer Service Department in Connecticut. The role requires exceptional customer relations, communications, and problem-solving abilities, with 5+ years in a call center preferred and SAP experience highly valued.

The position offers a 9:00 AM–5:30 PM schedule with potential hybrid work after 3 months; on-site attendance may be required at times.