Customer Service Specialist — High-Volume Billing & Support

Aquarion Water Authority; Monroe (CT); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid schedule after 3 months

Job summary

Aquarion Water Authority in Bridgeport, CT, is hiring for a full-time Customer Service role in the Customer Service Department. You will handle billing, water quality, service interruptions, and customer inquiries via phone, email and chat with SAP data entry and CRM usage.

Requirements include a high school diploma and 5+ years in a high-volume call center; SAP experience is preferred. A bilingual candidate is a plus; hybrid work after 3 months may apply.

Qualifications

• Minimum of five years experience in a call center environment preferred.
• Prior use of SAP highly desired.
• Bi-lingual a plus.

Responsibilities

• Handle 50–100 calls per day in a reactive environment.
• Respond to inquiries via phone, email and chat; document in SAP.
• Process address changes, transfers, and billing adjustments.
• Draft letters and emails using Outlook and Word.
• Maintain high levels of customer satisfaction and first-call resolution.

Skills

Customer service

Call center

SAP

Bilingual

Problem solving

Communication

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Outlook

Word

CRM system

Job description

Aquarion Water Authority in Bridgeport, CT, is hiring for a full-time Customer Service role in the Customer Service Department. You will handle billing, water quality, service interruptions, and customer inquiries via phone, email and chat with SAP data entry and CRM usage.

Requirements include a high school diploma and 5+ years in a high-volume call center; SAP experience is preferred. A bilingual candidate is a plus; hybrid work after 3 months may apply.