Customer Service Representative 1

CTwater; Clinton (CT); Hybrid; USD 33,000 - 53,000; Full time

Job summary

CTwater is seeking a Customer Service Representative 1 in Clinton, CT for a hybrid role. You will handle inbound calls, review account histories, and resolve inquiries with a focus on accurate data and respectful service.

The position requires a high school diploma and strong MS Outlook skills, plus experience with CIS/JD Edwards is a plus. Excellent communication and organizational abilities are essential.

Qualifications

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Proficient at intermediate level or above in MS Office Outlook.
• Experience with CIS; JD Edwards a plus.
• Excellent data entry speed and accuracy; attention to detail essential.
• Knowledge of company policies preferred.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Provide excellent customer service by answering calls through the call center.
• Interpret customer records and account history to respond to inquiries.
• Access data or generate reports using the CIS.
• Follow safety rules per Company Manual and OSHA regulations.
• Perform additional duties as assigned.

Skills

Customer service

MS Outlook

Data entry

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma

Tools

CIS system

JD Edwards

Job description

We have an opening in our Customer Service department for an Customer Service Representative 1. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Job Description

The Customer Service Representative, is responsible for providing excellent customer service by responding to customers who contact the company via inbound calls in a professional and efficient manner and satisfactorily resolving their concern. This could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card details, and interpreting customer accounts, including transfers, billing, and collections.

• Provide excellent customer service by answering customer calls through the call center.
• Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
• Utilize Customer Information System to access data and/or generate reports.
• Connecticut Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Additional responsibilities as assigned.

Minimum Qualification

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Must be fully proficient at intermediate level or above in MS Office Outlook.
• Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
• Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
• Thorough knowledge of Company rules and regulations preferred.
• Excellent interpersonal and communication skills required.
• Strong organizational skills.

Compensation Type

Hourly Wage

Compensation Range

Grade 3 - Hourly

$ 23.99 - 38.41

Primary Work Location

93 West Main Street
Clinton, Connecticut, 06413
United States

Work Environment and Physical Demands Code

B - Blend

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.