Customer Service Representative 1

H2O America; Clinton (CT); Hybrid; USD 33,000 - 53,000; Full time

Job summary

Connecticut Water Company in Clinton, CT is hiring a Customer Service Representative 1 to handle inbound calls, interpret customer records, and resolve concerns in a professional, efficient manner. The hybrid role allows remote work part of the week depending on function and business needs.

The position emphasizes excellent customer service, accurate data entry, and adherence to safety and company rules. Salary is hourly, with a structured compensation range and standard benefits.

Qualifications

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Must be fully proficient at intermediate level or above in MS Office Outlook.
• Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
• Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
• Thorough knowledge of Company rules and regulations preferred.
• Excellent interpersonal and communication skills required.
• Strong organizational skills.

Responsibilities

• Provide excellent customer service by answering customer calls through the call center.
• Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
• Utilize Customer Information System to access data and/or generate reports.
• Connecticut Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Additional responsibilities as assigned.

Skills

Customer service

Data entry

Communication

Organizational skills

MS Office Outlook

Education

High school diploma or equivalent

Tools

CIS

JD Edwards

Job description

We have an opening in our Customer Service department for an Customer Service Representative 1. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Job Description

The Customer Service Representative, is responsible for providing excellent customer service by responding to customers who contact the company via inbound calls in a professional and efficient manner and satisfactorily resolving their concern. This could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card details, and interpreting customer accounts, including transfers, billing, and collections.

• Provide excellent customer service by answering customer calls through the call center.
• Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
• Utilize Customer Information System to access data and/or generate reports.
• Connecticut Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Additional responsibilities as assigned.

Minimum Qualification

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Must be fully proficient at intermediate level or above in MS Office Outlook.
• Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
• Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
• Thorough knowledge of Company rules and regulations preferred.
• Excellent interpersonal and communication skills required.
• Strong organizational skills.

Compensation Type

Hourly Wage

Compensation Range

Grade 3 - Hourly

$ 23.99 - 38.41

Primary Work Location

93 West Main Street
Clinton, Connecticut, 06413
United States

Work Environment and Physical Demands Code

B - Blend

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.