Customer Experience Advocate - Hybrid Role

L.A. Hydro-Jet & Rooter Service; Sun Valley (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid position after training

Competitive wages & benefits package

Job summary

West Coast Hydro-Jet & Rooter Services is seeking a Customer Service Representative to be the primary contact between the company and customers. You will answer inquiries, resolve issues, and process transactions to ensure satisfaction and loyalty.

The position is hybrid after successful training, with competitive hourly wages and benefits. Ideal candidates have 2–5 years in customer service and can multitask effectively in a collaborative team environment.

Qualifications

• Two to five years of experience in customer service.
• Ability to handle multiple tasks and work with a team.
• Meet productivity standards and complete tasks timely.

Responsibilities

• Answer customer inquiries via phone, emails, live chat, text, or social media.
• Resolve complaints with empathy and provide solutions such as refunds or exchanges.
• Process orders, billing/payments, returns or cancellations.
• Escalate complex issues to a supervisor or specialized department.

Skills

De-escalation

Conflict resolution

Objection handling

Brand loyalty building

Education

Experience in customer service

Job description

West Coast Hydro-Jet & Rooter Services is seeking a Customer Service Representative to be the primary contact between the company and customers. You will answer inquiries, resolve issues, and process transactions to ensure satisfaction and loyalty.

The position is hybrid after successful training, with competitive hourly wages and benefits. Ideal candidates have 2–5 years in customer service and can multitask effectively in a collaborative team environment.