Customer Service Representative II (Fully Remote)

AECOM; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Retirement plan

Employee stock purchase plan

Job summary

AECOM is seeking a remote Customer Service Associate to answer questions about Connecticut transportation programs via phone, email, chat and web. You will resolve issues on first contact and document every interaction in Zendesk, contributing to efficient program operations.

Training is provided, with some in-person meetings in Rocky Hill, CT; weekend shifts are part of the schedule. Comprehensive benefits are offered, and sponsorship/relocation are not provided.

Qualifications

• High school diploma plus 2 years of related experience, with at least 1 year of customer service experience by phone, email, or chat.
• Working knowledge of Microsoft Office or Google Workspace and ability to learn new systems quickly.
• Preferred qualifications include Zendesk experience, contact center background, and bilingual English/Spanish skills.

Responsibilities

• Answer customer questions by phone, email, chat, and web, providing accurate information about Connecticut transportation programs and services.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow service standards, attend training, and support teammates to ensure efficient program operations.

Skills

Customer service

Communication

Adaptability

Education

High school diploma

Tools

Zendesk

Microsoft Office

Google Workspace

Job description

• Answer customer questions by phone, email, chat, and web, providing accurate information about Connecticut transportation programs and services.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow service standards, attend training, and support teammates to ensure efficient program operations.

Qualifications:

• High school diploma plus 2 years of related experience, with at least 1 year of customer service experience by phone, email, or chat.
• Working knowledge of Microsoft Office or Google Workspace and ability to learn new systems quickly.
• Preferred qualifications include Zendesk experience, contact center background, and bilingual English/Spanish skills.

Additional Information:

• This is a remote role, but training and some in-person meetings in Rocky Hill, CT are required.
• Regular schedule includes weekend shifts; sponsorship and relocation assistance are not available.
• Comprehensive benefits include medical, dental, vision, PTO, retirement savings plan, and employee stock purchase plan.

AECOM

We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.