Hybrid Customer Care Specialist I

CTwater; Clinton (CT); Hybrid; USD 33,000 - 53,000; Full time

Job summary

CTwater is seeking a Customer Service Representative 1 in Clinton, CT for a hybrid role. You will handle inbound calls, review account histories, and resolve inquiries with a focus on accurate data and respectful service.

The position requires a high school diploma and strong MS Outlook skills, plus experience with CIS/JD Edwards is a plus. Excellent communication and organizational abilities are essential.

Qualifications

• High school diploma or equivalent required.
• Demonstrated excellent customer service experience required.
• Proficient at intermediate level or above in MS Office Outlook.
• Experience with CIS; JD Edwards a plus.
• Excellent data entry speed and accuracy; attention to detail essential.
• Knowledge of company policies preferred.
• Strong interpersonal, communication, and organizational skills.

Responsibilities

• Provide excellent customer service by answering calls through the call center.
• Interpret customer records and account history to respond to inquiries.
• Access data or generate reports using the CIS.
• Follow safety rules per Company Manual and OSHA regulations.
• Perform additional duties as assigned.

Skills

Customer service

MS Outlook

Data entry

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma

Tools

CIS system

JD Edwards

Job description

CTwater is seeking a Customer Service Representative 1 in Clinton, CT for a hybrid role. You will handle inbound calls, review account histories, and resolve inquiries with a focus on accurate data and respectful service.

The position requires a high school diploma and strong MS Outlook skills, plus experience with CIS/JD Edwards is a plus. Excellent communication and organizational abilities are essential.