Hybrid CSR I: Order Management & Client Support

Bourns, Inc.; Auburn Hills (MI); Hybrid; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Bourns, Inc. in Auburn Hills, Michigan is hiring a Customer Service Representative I to manage complex order lifecycles, distributor accounts, and internal sales support in a hybrid role. You will collaborate with supply chain, logistics, and sales to enhance delivery efficiency and customer satisfaction.

The ideal candidate has 1–3 years of experience in customer service or related fields, strong communication skills, and proficiency in MS Office. This position operates 8:00 a.m. to 4:30 p.m.

Qualifikationen

• High school diploma or equivalent required; further education desirable.
• 1–3 years in customer service or sales support preferred.
• Proficiency with MS Office; SAP experience is a plus.

Aufgaben

• Respond promptly and professionally to customer inquiries.
• Process customer orders accurately and verify information.
• Coordinate expedite deliveries and support order management.
• Liaise between customers and internal departments to resolve issues.
• Analyze order status, quotes, and performance reports.
• Process returns, sample requests, and stock rotations.
• Prepare reports and data to support sales activities.
• Ensure compliance with company policies and customer agreements.
• Perform additional duties as assigned.

Kenntnisse

Customer service

Communication

Organization

Time management

Attention to detail

MS Office

Bilingual Spanish

Ausbildung

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SAP

Jobbeschreibung

Bourns, Inc. in Auburn Hills, Michigan is hiring a Customer Service Representative I to manage complex order lifecycles, distributor accounts, and internal sales support in a hybrid role. You will collaborate with supply chain, logistics, and sales to enhance delivery efficiency and customer satisfaction.

The ideal candidate has 1–3 years of experience in customer service or related fields, strong communication skills, and proficiency in MS Office. This position operates 8:00 a.m. to 4:30 p.m.