Customer Service Representative I

Bourns, Inc.; Auburn Hills (MI); Híbrido; USD 26.000 - 32.000; Jornada completa

Descripción de la vacante

Bourns, Inc. in Auburn Hills, Michigan is hiring a Customer Service Representative I to manage complex order lifecycles, distributor accounts, and internal sales support in a hybrid role. You will collaborate with supply chain, logistics, and sales to enhance delivery efficiency and customer satisfaction.

The ideal candidate has 1–3 years of experience in customer service or related fields, strong communication skills, and proficiency in MS Office. This position operates 8:00 a.m. to 4:30 p.m.

Formación

• High school diploma or equivalent required; further education desirable.
• 1–3 years in customer service or sales support preferred.
• Proficiency with MS Office; SAP experience is a plus.

Responsabilidades

• Respond promptly and professionally to customer inquiries.
• Process customer orders accurately and verify information.
• Coordinate expedite deliveries and support order management.
• Liaise between customers and internal departments to resolve issues.
• Analyze order status, quotes, and performance reports.
• Process returns, sample requests, and stock rotations.
• Prepare reports and data to support sales activities.
• Ensure compliance with company policies and customer agreements.
• Perform additional duties as assigned.

Conocimientos

Customer service

Communication

Organization

Time management

Attention to detail

MS Office

Bilingual Spanish

Educación

High school diploma or equivalent

Associate or bachelor's degree preferred

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

SAP

Descripción del empleo

Career at Bourns

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Career at Bourns

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Location

Auburn Hills, MI

Department

Selling

Employment Type

Full-Time, Permanent

Hiring Range

$19.00-$23.00 Hourly

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn Hills, Michigan. This role is ideal for individuals who excel at resolving customer issues, optimizing order management processes, and working collaboratively in a fast-paced business environment. This is a business to business (B2B) operations role (not a call center position). In this role, you will act as a key point of contact for customers, distributors, and sales representatives, to drive satisfaction and support business growth.

Position Summary

As a Customer Service Representative I, you will serve as primary point of contact for customers and business partners, managing complex order lifecycles, distributor accounts, and internal sales support. You will work closely with supply chain, logistics, and sales representatives to drive account satisfaction and streamline delivery processes. This role offers valuable exposure to service operations, sales support, and business systems while providing opportunities for professional growth. This role is hybrid and the standard working hours will be 8:00 a.m. to 4:30 p.m. EST.

Key Responsibilities

• Respond promptly and professionally to customer inquiries
• Process customer orders accurately and verify order information for completeness.
• Coordinates expedite deliveries and support customer order management activities.
• Act as a liaison between customers and internal departments to resolve inquiries and issues.
• Analyze and respond to order status requests, open order reports, quotations, and performance reports.
• Process (RMA's) return material authorizations, sample requests, stock rotations, and related customer service documentation.
• Prepare reports, charts, and data to support sales and customer service activities.
• Ensure compliance with company policies, procedures, and customer agreements.
• Perform additional duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.Associate or bachelor's degree preferred.Continued education, vocational training, or professional development is highly desirable.

Experience

• 1 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.

Skills & Competencies

• Strong customer service orientation and commitment to deliver exceptional support.
• Excellent verbal and written communication skills.
• Ability to effectively interact with customers, colleagues, and management at all levels.
• Strong organizational and time management skills.
• Attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.SAP experience is a plus.
• Bilingual Spanish language skills are desirable but not required.

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Education Level: High School Diploma

Experience: 1-3 years