B2B Customer Service Specialist I

Bourns, Inc.; Riverside (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Bourns, Inc. is seeking a Customer Service Representative I for our Riverside, California team. This is a full-time, temporary 6-month assignment focusing on order management, customer inquiries, and collaboration with sales and logistics.

The role requires 1–3 years in customer service or related fields, with strong communication and organizational skills. SAP experience and MS Office proficiency are a plus.

Qualifications

• High school diploma or equivalent required; further study preferred.
• 1–3 years of customer service, sales support, or related experience desired.
• Strong verbal and written communication skills; able to interact with all levels of staff.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Process customer orders accurately and verify details.
• Coordinate expedited deliveries and manage order activities.
• Liaise between customers and internal departments to resolve issues.
• Analyze order status requests and generate reports.

Skills

Customer service

Communication

Organizational skills

Time management

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Continued education / professional development desirable

Tools

SAP

Microsoft Office

Job description

Bourns, Inc. is seeking a Customer Service Representative I for our Riverside, California team. This is a full-time, temporary 6-month assignment focusing on order management, customer inquiries, and collaboration with sales and logistics.

The role requires 1–3 years in customer service or related fields, with strong communication and organizational skills. SAP experience and MS Office proficiency are a plus.