Hybrid CS Manager – Drive Adoption & Retention

SalesIntel Research, Inc.; Tysons (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Unlimited PTO

Parental Leave

Job summary

SalesIntel is seeking a Customer Success Representative to ensure adoption, usage and client satisfaction across our B2B customers in Tysons, VA. You will lead onboarding, provide trainings and collaborate with Account Management to retain and grow accounts.

You should be an excellent communicator, organized, and capable of multitasking in a fast-paced environment. The role offers base salary with quarterly bonus and stock options, plus comprehensive benefits under a full-time hybrid arrangement.

Qualifications

• Minimum 2 years customer success experience.
• Comprehensive and current knowledge of industry trends.
• Positive, proactive, and solution-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to understand and solve team needs.
• Strong time management and project prioritization skills.
• Proficient technology/software skills, specifically in Salesforce, ChurnZero and G-Suite.

Responsibilities

• Proactively articulate SalesIntel's value proposition, including products and integrations to existing user base.
• Lead onboarding and training sessions to ensure new users are set up for success.
• Drive product adoption and develop ROI-driven business cases to enhance customer retention.
• Identify expansion opportunities and communicate them to the Account Management team.
• Partner with sales, product and support teams to advocate for customers and influence roadmap decisions.
• Proactively identify renewal risk and work with teams to remediate and renew.
• Develop a trusted advisor relationship with users to drive product adoption and value realization.
• Define and track key success metrics with decision-makers via kickoff calls and executive reviews.
• Work with customers to design programs, measurement criteria and reporting mechanisms.
• Create presentations on lifecycle, milestones and challenges for executive reviews.
• Maintain a feedback loop for continual improvement.
• Monitor adoption and utilization trends; provide data-driven recommendations.
• Respond to questions, collect feedback and elevate issues when needed.

Skills

Customer success

Onboarding

Training

Strategic thinking

Communication

Time management

Cross-functional collaboration

Tools

Salesforce

ChurnZero

G-Suite

Job description

SalesIntel is seeking a Customer Success Representative to ensure adoption, usage and client satisfaction across our B2B customers in Tysons, VA. You will lead onboarding, provide trainings and collaborate with Account Management to retain and grow accounts.

You should be an excellent communicator, organized, and capable of multitasking in a fast-paced environment. The role offers base salary with quarterly bonus and stock options, plus comprehensive benefits under a full-time hybrid arrangement.