Hybrid CSM: Strategic Health & Tech Platform Success

Leadout Capital; Palo Alto (CA); Hybrid; USD 125.000 - 180.000; Vollzeit

Zusammenfassung

Leadout Capital is seeking an experienced Customer Success Manager to ensure high-value customers realize significant ROI from the Signature platform. As an extension of the customer's workforce, you will advise on business and technical priorities, align outcomes with customer goals, and drive renewals and expansions.

You will own strategic advisory relationships, track usage metrics, guide adoption of Sales/Service Cloud features, and coordinate cross-functional teams to deliver value across

Qualifikationen

• 3+ years of relevant industry experience in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills with ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication skills to translate technical issues into business terms and articulate value to diverse audiences.

Aufgaben

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Align business value and technical goals with customer priorities and roadmaps.
• Drive adoption of Sales and Service Cloud features with customer teams and executives.
• Track usage metrics and ensure platform adoption and performance improvements.
• Conduct quarterly reviews and share best practices for process optimization and data quality.

Kenntnisse

Customer Success

Consulting

Communication

Stakeholder Management

Tools

Sales Cloud

Service Cloud

Salesforce

Jobbeschreibung

Leadout Capital is seeking an experienced Customer Success Manager to ensure high-value customers realize significant ROI from the Signature platform. As an extension of the customer's workforce, you will advise on business and technical priorities, align outcomes with customer goals, and drive renewals and expansions.

You will own strategic advisory relationships, track usage metrics, guide adoption of Sales/Service Cloud features, and coordinate cross-functional teams to deliver value across