AI-Driven Customer Success Manager — Hybrid Role

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 85,000 - 135,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve strong ROI with our platform. You’ll act as a trusted advisor, aligning business priorities with technical deliverables and coordinating cross-functional teams.

In this role, you will drive adoption, foster executive relationships, and monitor health, risk, and renewal opportunities. The position is office-flexible with a hybrid schedule requiring in-office presence about three days per week.

Qualifications

• Consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Industry-relevant expertise and understanding of the industry impact on the customer’s business.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
• Actively seek relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.

Responsibilities

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Develop and maintain strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

Skills

Consulting skills

Domain expertise

Communication

Learning & development

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve strong ROI with our platform. You’ll act as a trusted advisor, aligning business priorities with technical deliverables and coordinating cross-functional teams.

In this role, you will drive adoption, foster executive relationships, and monitor health, risk, and renewal opportunities. The position is office-flexible with a hybrid schedule requiring in-office presence about three days per week.