Hybrid SaaS Customer Success Manager: Strategic Advisor

Leadout Capital; Indianapolis (IN); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Leadout Capital seeks a Customer Success Manager (CSM) to ensure high-value Signature customers achieve tangible ROI from our platform. You will act as a trusted advisor, coordinating deliverables, renewals, and expansions while aligning business value with technical goals.

In this hybrid role, you will manage both executive relationships and day-to-day success plans, leveraging AI tools to monitor health, adoption, and risk, and collaborating with Sales, Engineering, and Product teams to drive

Qualifications

• 3-4 years of relevant experience in Customer Success, SaaS, or related fields.
• Strong consulting skills with ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Domain expertise with understanding of the customer’s industry and its broader impact on their business.
• Excellent communication, able to translate technical concepts into business terms for diverse audiences.
• Commitment to learning and development, seeking mentors to accelerate growth.

Responsibilities

• Act as the single point of customer accountability for delivery of Signature deliverables, overall experience, renewal and expansion.
• Coordinate all deliverables and oversee the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery.
• Align with business and technical stakeholders to meet strategic goals.
• Prioritize urgent work, organize tasks, and plan to drive results.
• Build executive relationships within customer IT and business leadership.
• Proactively monitor health, adoption, and risk; conduct quarterly reviews and provide tailored release recommendations.
• Lead incidents as primary contact and coordinate cross-functional teams for resolution.

Skills

Consulting skills

Domain expertise

Communication

Learning & development

Job description

Leadout Capital seeks a Customer Success Manager (CSM) to ensure high-value Signature customers achieve tangible ROI from our platform. You will act as a trusted advisor, coordinating deliverables, renewals, and expansions while aligning business value with technical goals.

In this hybrid role, you will manage both executive relationships and day-to-day success plans, leveraging AI tools to monitor health, adoption, and risk, and collaborating with Sales, Engineering, and Product teams to drive